Returns & Exchanges Policy

Tribe of Vi (VI TRIBE LIMITED)

We want you to love your Tribe of Vi pieces. If something isn't right, we're happy to help with a return or exchange within the window below.

The 30-Day Window

You have 30 days from the date your order is delivered to send an item back to us for a return or exchange. Once that 30-day window has passed, we're unable to offer a refund, exchange, or credit.

Cancellations

Changed your mind right after ordering? Your order will be fully refunded if you contact us within 24 hours of purchase however, we're unable to accept cancellations once an order has already shipped.

To action an immediate cancellation, email our customer care team at support@tribeofvi.com. 

Eligibility

To qualify for a return or exchange, items must be:

• Unused and unworn, in the same condition you received them
• In their original packaging, with all tags attached
• Accompanied by proof of purchase (order number or receipt)
• Once received, we will double-check to make sure this quality is adhered to. Otherwise, a refund will not be permitted. 

Because our satin-lined caps, beanies, and waffle knits are worn against hair and skin, we're unable to accept any item back that shows signs of wear or has had its hygiene seal/packaging opened. This is for the health and safety of our whole community, not just you.

The following aren't eligible for return or exchange:

• Items marked as Final Sale or Clearance
• Gift cards
• Items returned outside the 30-day window

Faulty or Incorrect Items

If your item arrives damaged, faulty, or isn't what you ordered, that's on us — let us know within the 14-day window and we'll cover the cost of return shipping and send a replacement or full refund, no questions asked. This doesn't affect any additional rights you have under consumer protection law in your country.

Starting a Return or Exchange

1. Email support@tribeofvi.com with your order number and the reason for your return or exchange.
2. We'll confirm your eligibility and send you return instructions.
3. Pack the item securely in its original packaging and send it back to the address we provide.

Return Shipping Costs

• Faulty, damaged, or incorrect items: we cover return shipping.
• Change of mind, sizing, or all other returns/exchanges: the customer is responsible for return shipping costs.

We recommend using a tracked shipping service, as we can't be responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 3-7 business days. Please note your bank or card provider may take a few additional days to reflect the refund.

Exchanges

Want a different size or colourway instead? Let us know when you start your return - we'll happily swap it, subject to stock availability. If the item you'd like is out of stock, we'll offer a refund instead.

International Orders (UK & US)

We fulfil orders from both the UK and the US. Return instructions and the return address will depend on where your order was shipped from — we'll confirm the correct details when you contact us to start your return.

Questions?

Reach out to us anytime at support@tribeofvi.com and we'll be glad to help.